Introduction

After an accident, the stress doesn’t stop once your car is recovered. Many UK drivers struggle with repair delays, confusing insurer processes, and poor-quality work. That’s where Accident Repair Management comes in.

At Nova Motor Assist, we handle the entire repair journey – from arranging recovery to delivering your vehicle back in top condition – while keeping you mobile with a like-for-like replacement car.

What Is Accident Repair Management?

Accident repair management is a full-service process designed to take the hassle out of post-accident repairs. Instead of chasing insurers, garages, and engineers yourself, we manage everything:

• Recovery & secure storage of your vehicle
• Assessment of damage by trusted engineers
• Arranging repairs with approved repair centres
• Replacement vehicle while yours is being fixed
• Quality checks before handing your car back

Step-by-Step: How Repair Management Works

Step 1: First Notification of Loss (FNOL)

It starts when you file FNOL with Nova Motor Assist. From this point, we take control and coordinate every step.

Step 2: Vehicle Recovery & Storage

If your car isn’t drivable, we arrange 24hr accident recovery and secure storage until repairs begin.

Step 3: Independent Damage Assessment

A qualified engineer inspects your car and provides a transparent repair report. This ensures fair costs and prevents insurers from cutting corners.

Step 4: Repairs by Approved Centres

Your vehicle is repaired at one of our trusted body shops that meet UK standards. We only work with repairers who use genuine parts and follow manufacturer guidelines.

Step 5: Replacement Vehicle During Repairs

While repairs are underway, we provide a like-for-like replacement car or van through our credit hire service. This means no downtime for families, taxi drivers, or fleet operators.

Step 6: Final Quality Check & Return

Before your car is returned, we complete a final inspection to make sure it’s road-safe and restored to pre-accident condition.

Why Choose Nova Motor Assist for Repair Management?

• One Call, Full Service – We handle everything from FNOL to vehicle handover.
  
• No Upfront Costs – Non-fault drivers pay nothing; we recover costs from the at-fault insurer.
  
• Like-for-Like Vehicles – No downgrades. You keep driving a similar vehicle during repairs.
  
• Fleet & Taxi Specialists – We understand how downtime affects businesses, so we prioritise speed.
  
• Multilingual Support – Clear communication, no jargon.

Who Benefits from Repair Management?

• Private Motorists – Stress-free repairs with no delays.
  
• Taxi and PCO – drivers receive an immediate replacement vehicle, so they don’t lose income.
  
• Fleet Operators – Fast turnaround for multiple vehicles, reducing downtime.
  
• Families – Like-for-like MPVs or estates, not tiny courtesy cars.

FAQs – Accident Repair Management