Introduction

At Nova Motor Assist, we’ve seen first-hand how stressful and disruptive road accidents can be.
From First Notification of Loss (FNOL) to arranging credit hire, vehicle recovery, repairs, and uninsured loss recovery (ULR), our goal is simple: to get drivers back on the road with zero hassle.

Here are three real stories showing how we’ve helped UK motorists — and how we could help you, too.

Case Study 1: The PCO Driver Who Couldn’t Afford Downtime

The Problem:
A London-based PCO driver was rear-ended on his way to a passenger pick-up. His vehicle needed repairs, but every day off the road meant lost income.

Our Solution:

• FNOL filed within 30 minutes of the accident.
• Arranged like-for-like licensed PCO credit hire within 4 hours.
• Coordinated repairs at an approved garage.
• Claimed loss of income via ULR.

Result:
The driver was back on the road the same day, earning as usual — with zero upfront cost.

Case Study 2: The Family with a Damaged MPV

The Problem:
A family of five was involved in a minor accident, damaging their MPV. Their insurer offered a small courtesy car, unsuitable for school runs and weekend travel.

Our Solution:

• FNOL processed immediately.
• Arranged a 7-seater credit hire vehicle within 24 hours.
• Oversaw repairs to their MPV.
• Recovered their policy excess via ULR.

Result:
No disruption to daily life — they kept their mobility and reclaimed every penny of out-of-pocket expenses.

Case Study 3: Fleet Operator Facing Multiple Vehicle Downtime

The Problem:
A delivery company had two vans involved in unrelated accidents in the same week. Both needed urgent replacement to meet delivery schedules.

Our Solution:

• FNOL filed for both cases.
• Delivered two like-for-like vans within 8 hours.
• Managed repairs simultaneously.
• Recovered loss of revenue through ULR.

Result:
No deliveries missed – client retained all contracts without penalties.

Why These Stories Matter

These aren’t just success stories – they’re proof that our integrated accident management service works in real-life situations:

• FNOL ensures we take control from the start.
• Recovery & Storage gets vehicles to safety quickly.
• Credit Hire keeps drivers mobile without compromise.
• Repair Management restores vehicles to pre-accident condition.
• ULR puts money back where it belongs – in the driver’s pocket.

If you’ve had an accident that wasn’t your fault, don’t wait. Call Nova Motor Assist today for fast, fair, and hassle-free accident support.